Thank you for selecting SiamSawadee. where we are proud to inspire eco living. We take great care in curating unique, earth-friendly, high quality products. While we strive to ensure that you are completely satisfied with each purchase, we understand that, occasionally, an item may not quite meet your expectations and it may need to be returned, exchanged or replaced. If, for any reason, You are not completely satisfied with a purchase, please see details below.
Cancelation Policy
You are entitled to cancel Your Order within 24 hours without giving any reason for doing so.
The deadline for cancelling an Order is 24 hours from the date of purchase. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: [email protected]
- By visiting this page on our website: https://www.siamsawadee.com/contact-us/
- By phone/Whatsapp: +66.64.961.5262
We will reimburse You no later than 14 days from the day we have confirmed your cancellation. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- The Goods are in the original packaging
- The Goods were not used or damaged
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
- Final Sale Policy: all sale items purchased at an extra 50% off are final sale and cannot be returned or exchanged.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
SIAM SAWADEE ASIAN DECOR CO.,LTD.,
ATTN: RETURNS DEPARTMENT
20 BIS RUE DE BELLEVUE
BINIC ETABLES-SUR-MER
22520
FRANCE
or
SIAM SAWADEE ASIAN DECOR CO.,LTD.,
ATTN: RETURNS DEPARTMENT
28 MOO. 6 KHUA MUNG
SARAPHI, CHIANG MAI
50140
THAILAND
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exchanges
If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: [email protected]
- By visiting this page on our website: https://www.siamsawadee.com/contact-us/
- By phone/Whatsapp: +66.64.961.5262