• Processing time: In-stock items are shipped within 3–5 business days.
(Furniture or made-to-order pieces may require 4–6 weeks to craft before shipping.)
• Pre-shipment confirmation: We send detailed photos of your item(s) for your approval before dispatch.
• Shipping: Worldwide express delivery via FedEx or DHL, usually within 3–5 business days after shipment. Tracking details will be provided once your order leaves our workshop.
• Import duties: Please note that import duties or taxes may apply upon delivery and are the buyer’s responsibility.
• Returns & exchanges: Eligible within 30 days of receiving your order. Items must be unused and returned in their original packaging.
• Damages & delays: All shipments are insured. If damage occurs or delivery is delayed, please contact us within 5 days of receipt or expected arrival.
To file a claim, photos of the packaging and damaged item(s) are required.
A video taken before and during unboxing is strongly recommended to support your claim and speed up the insurance process.
carlieplummer –
Siam Sawadee is very reliable. I asked them many time before to make sure that the material is durable as I planed to use it outdoor. Now it’s standing beautifully on my balcony. Love their product as much as their service.
Kate (BreedingLilacs) –
I bought this hand statue because I saw a lot of nice comments from pervious buyers. And they are right! The statue is gorgeous. Siam Sawadee also offered a friendly and professional service.
Erin Willis –
This delicate carving is stunning. I originally planned to use it as a hanger but it’s too precious to be used that way. Great supportive service during the purchasing process.